The spool which holds the string on my ChickenGuard has fallen off of my unit, how can I get this repaired?

 In

This is a rare problem that occurs from time to time. We can either send out a replacement spool/spindle, which can be fitted by using an alan key to remove the existing spool/spindle and replace with the new one; or you can return the unit to us so that we can return it to you once we have mended it in our workshop.

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